Hudson Pacific Properties (NYSE: HPP) seeks an IT Support Analyst for our corporate headquarters and office properties in the Los Angeles area. We are looking for a highly motivated and skilled individual proficient in Apple MAC and iOS devices and other computer hardware, software, troubleshooting computer-related issues and technological problem solving to provide staff and remote locations with outstanding technical support. This position reports to the IT Manager.

The IT Support Analyst must demonstrate a combined understanding of Apple iOS, MAC OS and Windows Operating Systems, Microsoft Office Suites, Office365, Windows based computer & server hardware, Apple OSX, IOS and Android Smartphones along with Active Directory account, GPO and OU experience, and experience working with basic network switch configurations. Excellent communication, interpersonal and customer service skills with consistently demonstrated follow up and follow through are essential to success in this position. Ability for occasional local travel within the LA area.

Primary responsibilities include:

Primary support contact for all Apple MAC and iOS devices (expert knowledge desired/current or former Apple Genius preferred).
Day to day responsibilities primarily consist of troubleshooting and remediation of Windows-based PC’s and related hardware and software; standard multi-function printers; mobile devices and enterprise level Wi-Fi services.
Adding/terminating user accounts; assigning and revoking access to Windows file shares using role-based security; resetting passwords; responding to and resolving IT related issues.
New user setup of desktop or laptop hardware, email and system accounts.
Provide technical guidance, leadership, and subject matter expertise to end-users with computer, IT system and software questions.
Create and maintain ShoreTel user accounts and deploy new and replacement handsets.
Install, configure, and maintain computer peripherals, printers, MFP’s, VoIP headsets and related software.
Active Directory user account, group policy and OU management.
Assist with IT hardware and software inventory and life cycle management including secure, EPA compliant disposal.
Set up mobile devices and accounts with AT&T, Verizon and Sprint, and provide mobile device support.
Assist with training new users and provide on-going training to all end-users as needed or requested.
Provide technical assistance for critical conference calls, meetings and presentations.
Develop and maintain an excellent working relationship with all departments and provide a high level of in-person and remote IT support customer service to all level of user throughout the organization including C-level executives.
Be familiar with Sarbanes-Oxley compliance processes, comply with standard IT security policies and practice a high standard of IT security hygiene.
Miscellaneous duties as assigned.

The successful candidate must be able to work independently in a fast paced environment and assist staff at the office and remote locations with outstanding technical support. Bachelor’s Degree required with a minimum of 4-6 years of experience supporting local and remote Windows based PC support in a mid-range or greater sized corporate environment. Must be proficient in MS Windows Operating Systems, Microsoft suites, Outlook (including Outlook configuration), and software. Knowledge and experience with Shoretel telephone system a plus. Must possess strong customer service and project management skills and the ability to communicate effectively with all levels of the organization including senior management.

Hudson Pacific Properties is a visionary real estate investment trust that owns and operates more than 17 million square feet of marquee office and studio properties. Focused on premier West Coast epicenters of innovation, media and technology, its anchor tenants include Fortune 500 and leading growth companies such as Netflix, Google, Square, Uber, NFL Enterprises and more.

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